Facebook has just released its latest community standards enforcement report and the verdict is in: people are awful, and happy to share how awful they are with the world.
The latest effort at transparency from Facebook on how it enforces its community standards contains several interesting nuggets. While the company’s algorithms and internal moderators have become exceedingly good at tracking myriad violations before they’re reported to the company, hate speech, online bullying, harassment and the nuances of interpersonal awfulness still have the company flummoxed.
In most instances, Facebook is able to enforce its own standards and catches between 90% and over 99% of community standards violations itself. But those numbers are far lower for bullying, where Facebook only caught 14% of the 2.6 million instances of harassment reported; and hate speech, where the company internally flagged 65.4% of the 4.0 million moments of hate speech users reported.